Shipping Policy
Daniyal Collection - Shipping Policy
At Daniyal Collection, we aim to provide a smooth and efficient shipping experience for all our customers. Below are the details regarding our shipping process, shipping fees, and delivery times:
1. Shipping Locations:
- We currently offer shipping within Pakistan.
- For international shipping, please contact our customer support for availability and shipping fees.
2. Processing Time:
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed during weekends or public holidays will be processed the next business day.
3. Shipping Methods:
- We partner with reliable courier services to deliver your products. These may include companies like TCS, Leopards Courier, or other trusted delivery partners.
- The shipping method and provider will be selected based on your location.
4. Shipping Charges:
- Shipping charges are calculated based on the delivery location and the weight of the products. The total shipping cost will be displayed at checkout before you finalize your order.
- We may offer free shipping on selected items or for orders above a certain amount. This will be clearly stated on the product page or during checkout.
5. Estimated Delivery Time:
- Standard Delivery: Delivery typically takes between 3-7 business days, depending on your location.
- Delivery times may vary depending on factors such as weather conditions, holidays, or other circumstances beyond our control.
6. Order Tracking:
- Once your order has been shipped, we will send you a tracking number via email or SMS, so you can track the status of your shipment.
- You can track your order directly on the courier’s website using the provided tracking number.
7. Shipping Restrictions:
- While we try to deliver to all regions, there may be certain remote locations where shipping is unavailable. If we are unable to ship to your location, we will notify you immediately and offer a full refund.
- For international orders, additional customs duties, taxes, or import charges may apply, which are the responsibility of the customer.
8. Incorrect or Incomplete Addresses:
- Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete address information provided by the customer.
- If you realize you have provided an incorrect address, please contact us immediately at customer_support@daniyalcollection.com, and we will do our best to make any necessary changes before the order is dispatched.
9. Lost or Damaged Orders:
- In the rare event that your order is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will investigate the matter with our shipping partners and provide a replacement or refund based on the situation.
- If the damage is apparent upon delivery, please take clear photos of the damaged packaging and items, and send them to our customer support team.
10. Delivery Delays:
- While we aim to deliver your orders on time, please note that delays can occur due to factors such as high demand, courier issues, weather, or public holidays.
- If there is an expected delay, we will inform you via email or SMS and do our best to expedite the process.
11. Customer Service:
- If you have any questions regarding shipping or delivery, please feel free to contact us at:
- Email: customer_support@daniyalcollection.com
- Phone: +92 342 0878970
- Address: Daud Putha Road, Near United Bakery, Karachi